Harvest

The Harvest integration gives your team access to these features directly from the Deskpro interface:

• Start/Stop Timer: Allow Agents to create time entries by starting or stopping the timer for real-time tracking and monitoring the duration spent on tasks.
• Log Time Entries Manually: Agents can create time logs manually where they specify the start and end times for a specific task they have worked on or completed.
• Add Descriptions: For clear referencing, Agents can add descriptions to their entries.
• Select a Project: Agents can select which Project their time entries refer to, improving how times are tracked on a wider level for clear project management.
• View Time Logs: Agents can also view any time that has already been logged against a ticket from the app.
• Field Mapping: Admins can choose to map Deskpro fields to their corresponding Harvest fields to automatically fill them in when creating time entries.