Deskpro vs Zendesk
Say goodbye to limitations and hello to Deskpro, the best Zendesk alternative!
Are you feeling the impact of Zendesk's recent price increase? Looking for a feature-rich helpdesk & cost effective Zendesk alternative?
WHY TRY OUT DESKPRO?
- Customer support team that actually cares about you
- Reporting & metrics showing real-time live data
- Entry plan that contains all the features you need
- You choose where you want your data to be hosted
- Product releases every single week & regular new features
Try Deskpro for free
30 second signup. No credit card required
Comparing it with Zendesk, I found Deskpro more user-friendly. I preferred the in-depth reports that are available and the flexibility that Deskpro offered in terms of being able to customize almost everything.Nam Nguyen Director of Customer Success
Try Deskpro today
14-day free trial, 30 second sign-up, no credit card required
Deskpro is the all-in-one support solution you can depend on
Deliver exceptional omnichannel support experience with Deskpro, your Zendesk alternative helpdesk software available on Cloud or On-Premise.
Workspace switching
Seamlessly move between workspaces with simple transitions across multiple helpdesks.
Reply with complete context
Verify users and instantly get a holistic view of who you’re talking to with our in-built CRM.
Omni-channel support
Capture every message across all support touchpoints in your centralized helpdesk.
Live Chat and Voice
Give your team more ways to engage so they can resolve problems faster.
Increase team productivity
Save time and reduce support costs with automation tools that boost productivity.
Why should you consider Deskpro as your Zendesk alternative?
Are you happy with Zendesk's pricing increase?
Are you happy with Zendesk's customer support?
Are you happy with Zendesk's functionality?
Are you happy with Zendesk's hosting options?
Want 2 Months of Deskpro for FREE?
Let us know what Zendesk isn't doing for you, and we will give you 2 months of Deskpro for FREE. Terms apply.
Compare Deskpro to Zendesk
Get more essential features and pay less than Zendesk
Our plans start at just $29, with access to a wide array of features that surpass what you would get with Zendesk's professional plan, priced at $115.
Compare Plans
Plan
Team
Suite Team
Suite Professional
Price
$29
$55
$115
Flexible Deployment Options
Cloud or On-Premise
Cloud
Cloud
Multiple Help Centers
3
1
Up to 5
Multilingual Content
36+ languages
1 default language
40+ languages
Article Permissions
Multi-Brand Options
Customer Self-Managed Profile
Custom Reporting
Data Center Choice
Multiple Ticket Forms
Customizable Ticket Forms
Trigger Based Routing
Community (Forum)
Customer Portal
Customer Satisfaction Survey
Service level agreements (SLA)
Standard Support
Customized Roles & Permissions
Customizable Live Dashboards
Kanban View
Real-Time Reporting
Multiple Business Hours
Customizable Agent Roles
Ratings
Customer Support
9/10
8.4/10
8.4/10
Value for Money
4.5 stars
4.2 stars
4.2 stars
We started off with Spiceworks, then we went to FreshService, they were good but too pricey as anything we were looking for was an add on, with Deskpro everything was included in just the base pricing.Nick Martunas IT Manager
Try Deskpro today
14-day free trial, 30 second sign-up, no credit card required
Zendesk Reviews
What do customers think of Deskpro vs Zendesk?
Read real customer reviews of Deskpro & Zendesk, posted on G2.com
"DeskPro has transformed how we work on a daily basis, we had previously been using a custom built Helpdesk system and their support was awful, since moving to DeskPro the support has been fantastic and all our requests have been accommodated.
We're very happy with our move to DeskPro!"
"I use Deskpro software to provide excellent support every day. I take advantage every day of the powerful functions of the helpdesk to foster better and more meaningful relationships. The environment is perfect because I guarantee my customers satisfaction, all at a fantastic price."
"The software offers a variety of features for ticket management, customer self-service, live chat and customer feedback. It also includes reporting, CRM and collaboration capabilities."
"DeskPRO was very simple to set-up (less than one hour's time required) but at the same time DeskPRO online hosted platform is very powerful. Both internal staff and end users have a flexible, in-depth solution for creating and tracking new requests as well as a Knowledge Base that is easily searchable. DeskPRO's support in the UK is excellent and the CSRs there have been very helpful with any question asked."
"Since we implemented this platform in our business system we can effectively provide excellent customer service and have a powerful and flexible very professional technical assistance software, which supports the entire team and arms and trains them with the tools that They need to solve any problem together, we can also provide better support using intelligent automation tools for the technical assistance service, thus eliminating repetitive tasks, saving time and reducing costs."
"With the ticketing system tool, you have reduced our response time by keeping our customers happy, and it has also allowed each team member to know exactly what is happening with a customer instead of having to ask before doing something."
"We trialed a number of helpdesk solutions before selecting deskpro. Desktop shows a good deal of information on a single screen and is highly customizable. DeskPro support was readily available when we were setting up the software which was nice. When we needed to speak to a person, we had no trouble getting a hold of them. The knowledge base functionality is nice and knowledge base articles are edited from the same agent interface. The customer front end for Deskpro is user friendly."
"Everything loads on a single page. I can open tons of tickets quickly and easily. The notification customization is great, love the chat popups for notifications. Very customizable system. Ability to merge tickets is amazing too."
"The customer support and account management is awful on a good day. You can wait months for a response."
"Customer support is abysmal with the product from the Zendesk team, with slow responses and unhelpful answers from their agents. Pricing plans are also not transparent and only seem to go up."
"I've been working with Zendesk for 2 years, and in the few times I've had to reach out to support, I've generally had a negative experience. Because I don't often need to submit a ticket, when the need arises, I find it almost impossible to figure out how to do so. It's not intuitive at all. And on top of that, It's almost impossible to get immediate support."
"The way they handle issues is a pain, their products don't feel like they were tested by real customer care agents and are missing major features that inhibit the functionality of the products. They constantly upsell you on the next tier which means paying more per month to get very basic features."
"The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even the most basic things
Also, you can add users whenever you want, but to downgrade or remove a user you need to give up to 60 days' notice?! (check your MSA)"
"When the contract is signed, the support and help from Zendesk are stopping, and you are left alone. There's no help or support from them, and the system is way behind other platforms."
"The product support is terrible - response time is atrocious, the AE's don't know how to use the product (and therefore cannot provide effective solutions), and many forms/FAQs don't make sense."
"Over time pricing became more and more complex and expensive. Multiple plans, sometimes with even the same names like "Enterprise" or "Pro" would only get you part of what you needed. We added zen sales to handle basic CRM needs and things only got worse."
We heavily vetted several applications, including Zendesk, and found Deskpro was the right choice to support our multi-branding needs.Matt Goldfarb Executive Director of Support
Try Deskpro today
14-day free trial, 30 second sign-up, no credit card required
Customer Support
Unparalleled support that puts you first
Are you tired of dealing with subpar support? At Deskpro, we prioritize your success.
As a Zendesk alternative, Deskpro surpasses Zendesk in terms of support quality, backed by real customer reviews across platforms like G2. With an impressive rating of 9/10, Deskpro outshines Zendesk's 8.4/10.
We specialize in customizing our onboarding process to align perfectly with the unique requirements of your organization.
Quarterly health checks to ensure your helpdesk is fully operational. We will assess your automations and routing to maximize your Deskpro account benefits.
With Premium Support, we automate a 1-hour Service Level Agreement (SLA) to ensure prompt responses to your inquiries.
We offer an Uptime SLA of 99.9% for our Cloud server. Or, if you opt for On-Premise hosting, you can benefit from SysAdmin support to assist you.
Customer support were instrumental in our successful deployment. I couldn’t have appreciated it more. The responsiveness of the Deskpro team was absolutely phenomenal and the level of customer service is exemplary.Kimberly Byrd Director of Academic and Computing Support
Already using Zendesk?
We make it easy to migrate from Zendesk to Deskpro
Worried about the complexities of switching to a Zendesk alternative? Deskpro makes the transition hassle-free.
We understand that transitioning to a new helpdesk solution can be daunting, which is why we prioritize making the migration experience low risk and low effort for you.
Choose the data that you wish to migrate from Zendesk to Deskpro. No need to get your development team involved. Pick what you want to keep, and let us do the rest.
All Deskpro migrations are conducted securely over HTTPS encryption. Compliant with ISO 27001 and GDPR standards.
We ensure that all of the fields, including custom fields, are correctly mapped to the right destination in Deskpro.
Compliance certifications and regulations
Pay less and get more with Deskpro
Our comprehensive Team plan provides the all the fundamental features needed to operate a robust helpdesk. Professional and Enterprise, our next tier plans, simply offer additional service level benefits to our already extensive platform for your Zendesk alternative.
Our plans start from
$29
per agent/month
We looked at Kayako, Zendesk, and so many others that it's almost nauseating just talking about it again. All of them were lacking.Brian Polackoff VP of Sales & Client Relations
Frequently asked questions
Questions you might ask before choosing Deskpro as your best Zendesk alternative
Try Deskpro today
14-day free trial, 30 second sign-up, no credit card required