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Customer Support Software
Sales & CRM Software
Deskpro's CRM helpdesk software enables organizations to effectively manage customer relationships, centralize customer data, and streamline sales processes, ultimately driving enhanced engagement, improved sales efficiency, and customer satisfaction.
Deskpro's CRM ticketing system allows you to build a meaningful and accurate picture of every new lead and customer.
It's nice to be able to customize Deskpro the way we needed; I set up departments and labels to fit our needs.Mark Frankfurt Founder & CEO![]()
We manage a number of separate brands and when it comes to tracking we can see how customers interact with them. This allows us to trace different entry points across our organization.Matt Goldfarb Executive Director of Support![]()
With Deskpro, I can run reports on pretty much anything and keep an eye on how my team is doing in real-time.Andrew Weiss Director of LTL Operations![]()
connect the dots
Create a detailed view of the organizations your customers belong to.
multi-language
Improve sales reach instantly, and let your prospects love you in every language.
Deskpro's built-in translation helps you connect with customers worldwide, even without a multi-lingual team.
Unified Communication
Provide your sales team with a helpdesk that enables multi-channel selling alongside powerful integrations with sales systems that they know and love.
Seamlessly integrate your helpdesk with over a thousand apps and integrations that you already use to make your daily work management simple.
Effortlessly and automatically import data from your existing applications or systems.
Deskpro's helpdesk solution comes with a full range of apps, integrations and tools that allow you to import customer data from other sources.
Routinely auto sync new customers from Active Directory and LDAP, import spreadsheet data, or integrate with CRM applications like Salesforce for seamless population.
Engage with warm or cold prospects using their preferred communication channel. Increase your conversions with multi-touch and multi-channel activity that makes connecting simple.
Stay on top of deals and connect with prospects any time, from anywhere.
Access sales and CRM features on the go with Deskpro iOS and Android apps.
Kanban Mode
Kanban helps your sales reps visualize and track the sales cycle.
Help your sales and support team control and track each lead more efficiently and boost your selling capabilities with customizable Kanban boards.
Eliminate repetitive and routine tasks by creating convenient time-saving features to bolster the quality of your engagement and improve customer experience.
Unite Sales & Support
You can develop meaningful relationships with your prospects and customers on a platform that unites support and sales.
Create email templates that can be personalized to include merge tags. Log all email contacts and add or remove prospects from campaign sequences with just a click.
Build robust sales workflows. Create, assign and track tasks linked to support tickets, prospects, organizations and deals that help keep your reps organized and on time.
Combine in-depth records with global actions to unify your sales and support efforts, so sales reps can focus on converting leads.
Powerful reporting interface
Take the guesswork out of reports and build unlimited custom dashboards from within your helpdesk. Use in-built reports for easy sales forecasting or create custom reports on any metric.
Billing and Reports
Track billable agent time for accurate reporting or flat-rate charges associated with each customer or organization.
Customer Support Software
Internal Helpdesk Software
Self-Service Support Software