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Internal Helpdesk Software

Exceptional support begins with your team

Give your company an internal helpdesk software that delivers first-rate support and improves employee happiness across every team.

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Simplify Internal Support
Boost internal communication with enhanced collaboration tools.
Self-Service Support
Offer employees support content to self-manage issues 24/7.
Integrate Your IT Suite
Integrate your current workflows and infrastructure with Deskpro seamlessly.
Secure Employee Data
Provide safe communication with control over data access and storage.

Dynamic custom forms

Capture information with custom forms

Gather precise information about an issue with one form that changes dynamically based on responses and route it straight to the relevant agents.

Explore the capabilities of Deskpro's Forms

Internal teams across the globe rely on Deskpro for their ticketing

We direct staff to the Help Center instead of sending us an email because there are specific questions they have to answer and this way we can drive responses.
Nick Martunas IT Manager
We can set it so that if something has a deadline, we will be alerted nearer to the due date. It is stuff like that really helps HR a lot.
Colin Jones IT Specialist
Deskpro makes it easier to track everything, and open ticket emails aren't getting lost like they were in the past.
Brad Craley Senior Systems Admin
Our Customer Stories

Streamline internal processes across your teams

Provide world-class support for your internal teams with powerful helpdesk software that can fit your use case.

HR Teams

Our HR helpdesk software for internal teams brings support requests together into an intuitive interface.

Maximize the impact of your resources and improve internal helpdesk efficiency.

Find out more

Boost communication with collaborative tools

Deskpro enables your agents to collaborate remotely with ease. Numerous internal helpdesk software features are created to reduce blockers and ensure your agents can work efficiently.

Tasks

An in-built task management system equips your HR department with a fully functioning training tool; assign new employees tasks as they get to grips with their roles.
I would recommend Deskpro to any software company. It's such a natural fit, especially for growing companies that have many products like we do.
Mike Wray President

Supercharge your internal ticketing system

By giving your agents dynamic automation tools, it helps them increase the efficiency, quality and consistency of your support.

Productivity tools increase agent efficacy

Save time by eliminating repetitive and routine tasks. Tools in Deskpro bolster the quality of your support and help your staff exceed expectations.

Great support is all about teamwork

Provide agents with the tools to collaborate on support issues with ease. Your employees can team up to resolve tickets effectively with an open and collaborative internal ticketing system and helpdesk.

Agent Instant Messaging
Agents can have discussions via group chat or one on one in real-time through Deskpro, reducing the need for third party messaging tools.
Internal Notes
Use @mentions to ask for help, discuss, and make support decisions all within a single ticket protected from customer view.
Other ways to collaborate in Deskpro
We chose Deskpro because we wanted a helpdesk that gives us the flexibility to improve productivity and provide a human element to our support.
David Brooks 247Time, Leicestershire
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Convenient self-service support

Publish your support content on a comprehensive, unified platform. Simultaneously, reducing the workload placed on internal agents and enabling employees to find answers easily 24/7.

Help Center

Host your support documentation on your Help Center platform, available to your staff 24/7. Configure your content, customize design and permissions access to make it work for your organization.

Understand how helpful your content is

Know what content your employees actually find useful and what needs improving.

Ensure content reaches the right audience

Control access to each level of your Help Center; from entire branded Help Centers, to specific published content, determine exactly what is available for who.

Multi-Brand

Access your support platform across separate departments, offices, or brands through different user-facing Help Centers, each with unique content, linked and managed through one helpdesk.

Finding the right answers is easy

Create an article on your internal knowledgebase once, that solves an issue for hundreds of employees in the future. Help your employees quickly search for solutions without needing to raise a ticket.

Ticket Deflection
Reduce pressure on your internal support team by automatically suggesting relevant articles to employees when they go to submit a ticket.
Instant Search
Give employees instant answers with powerful search across the whole Help Center, intelligent search suggests relevant content as they're typing.
Explore Deskpro's powerful search tool
We've created a support Help Center and that's been a wonderful feature for our customers to use.
Sarah Kippernes Head of Support

Integrations

Integrate Deskpro with your current tech stack

Deskpro internal support software integrates with popular apps and tools that thousands of internal support teams use on a daily basis.

Add essential apps into your workflow

We have a bespoke app library to allow your current IT infrastructure to integrate with your internal ticketing system and helpdesk.

Check out our App Library
The API is so well built out in Deskpro that the things we can achieve with it are almost limitless.
Brian Polackoff VP of Sales & Client Relations

Know your employee data is secure

ISO 27001
ISO 27001
CSA
CSA
PCI
PCI
GDPR
GDPR
G-Cloud
G-Cloud
CREST
CREST
Cyber Essentials Plus
Cyber Essentials Plus
California Consumer Privacy Act
California Consumer Privacy Act

Enable secure login with authentication sources

Deskpro supports 20+ authentication sources, including AD, LDAP, and Social accounts.

Simplify login processes for employees and maintain a secure support environment.

Security Policy
We use JIRA internally and Deskpro integrates really nicely with that which allows us to communicate with our teams properly.
Luke Bryant Customer Support Manager

Internal support software for creating first-class content

Deliver the best employee experience by improving the quality of your content. Highlight what's relevant and ensure your Help Center is equipped for self-service.

Permissions
Control who can access what content on your Help Center.
Search Words
Ensure important content is always included in the top of search results.
Related Content
Increase content discoverability so employees find relevant answers first.
Attachments
Attach files to messages using simple drag and drop.
Sub-Categories
Create a structured knowledgebase with unlimited sub-category nesting.
Subscriptions
Employees can subscribe and be notified via email of changes and updates.
Custom Fields
Define custom fields and flexibly add additional information to content.
Glossary
Display definitions of your core terminology on Knowledgebase articles.

How else can Deskpro help your organization?

Customer Support Software

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Elevate your customer support with Deskpro's comprehensive software. Streamline ticket management, enhance communication, and deliver exceptional experiences.

Sales & CRM Software

Deskpro CRM helpdesk software: elevate your sales and support efforts

Boost customer support efficiency with Deskpro's CRM Helpdesk software. Streamline ticket management, automate workflows, and deliver exceptional service

Self-Service Support Software

Help customers to help themselves

Help your customers help themselves with a 24/7 Help Center. Deskpro helps you create, publish and manage all your self-service content from one place.