Case Studies
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We're proud that the world's leading organizations rely on our helpdesk software for outstanding customer service and support.
![Brown University](png/df5b6622111b7f9c5ca41e1044580b6d13976cd6-3006x150033af.png?w=92&q=95&fit=max&auto=format)
We heavily vetted several applications, including Zendesk, and found Deskpro was the right choice to support our multi-branding needs.Matt Goldfarb Executive Director of Support![]()
We’re a cutting-edge university, so we want the systems we use to reflect our innovative values.Kimberly Byrd Director of Academic and Computing Support![]()
After using Deskpro for over six years, we're really happy. The software is constantly being updated with new, useful features.Gareth Edey Technology & Support Manager![]()
98%
Client retention rate
20x
Improvement on average resolution
80%
15 minute SLA success rate
All Case Studies
Hospitality
Cairn make customer service complimentary
![Cairn make customer service complimentary](jpg/26ceaaab42c9716aaa471df913566a6bcb7ff063-5472x36488f93.jpg?w=686&q=95&fit=max&auto=format)
![](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/572f8c1591d9173fe59033c6c289df2fab8c9543-213x77.webp?w=330&q=95&fit=max&auto=format)
![](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/4f2a63eacb2d1ccad1d15b84333993a17c91e95b-980x551.webp?w=379&q=95&fit=max&auto=format)
![Brown University logo](png/1ad4966bbdfa632510d54109f02871e0920ff8b8-790x341d23a.png?w=220&q=95&fit=max&auto=format)
Education
Brown supports expanding minds with Deskpro
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![](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/f90dc933132c9597fc0649bbd17407a088fca1cb-1200x477.webp?w=379&q=95&fit=max&auto=format)
![Arkansas Urology logo](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/3f2dd8ad90bb23b84932ddc382e9f1f6261aa56d-1658x342.webp?w=220&q=95&fit=max&auto=format)
Healthcare
Arkansas Urology provides internal support with Deskpro
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![](jpg/da983ed1f41861e8fb37cf9778633cf328f74a54-3600x24004f8e.jpg?w=379&q=95&fit=max&auto=format)
Advertising & Marketing
BI Worldwide relies on Deskpro to fulfil its global clients' needs
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![](jpg/086af8a796dbfa8fc7b19857105d8c687d0ec0e4-4032x30244f8e.jpg?w=379&q=95&fit=max&auto=format)
Financial Services
The Progressive Building Society highly customized helpdesk
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![](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/06f9754189463d08b5f4bf90a91f3e6cefec1ea1-5446x2496.webp?w=379&q=95&fit=max&auto=format)
Telecommunications
Atlantech keeps its customers connected with Deskpro On-Premise
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![](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/57f948f9fa3bf8b8b03bf404668ab12609ec00bc-1200x477.webp?w=379&q=95&fit=max&auto=format)
Web Hosting
Ganesh Hosting wanted helpdesk software it could tailor to its needs
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Logistics
eShipping scaled its logistic efforts with a flexible helpdesk
![eShipping scaled its logistic efforts with a flexible helpdesk](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/266fb504f717f29fd517228bdc9cc6ee94e937e2-1200x482.webp?w=686&q=95&fit=max&auto=format)
![](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/9c4f3b4847b1b1e39069d21327a3c071f5bb928c-1200x477.webp?w=379&q=95&fit=max&auto=format)
![tain logo](png/864bcae4d081055b1f74e92d2f2c15a4cbe51675-328x120d23a.png?w=220&q=95&fit=max&auto=format)
Gambling
Tain wanted a provider that continues to support On-Premise software
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![](jpg/9e89231433d916f2c0aea658a5fd50446fa21a3a-4032x30244f8e.jpg?w=379&q=95&fit=max&auto=format)
Healthcare
Scribetech keeps client data secure with compliant software
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![](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/14fdb9e95587c6b6237cb5b39d139ab8aeef4f7f-2345x750.webp?w=379&q=95&fit=max&auto=format)
![Elder Services of Worcester Area (ESWA) logo](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/dd5093ec8a91561b11cf78fc1034d39d71c6054d-2908x1222.webp?w=220&q=95&fit=max&auto=format)
Social Services
ESWA serves its local elder community using Deskpro
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![](jpg/622048cc3654f1b852fffa17c22b44a668913d08-2338x9574f8e.jpg?w=379&q=95&fit=max&auto=format)
![Emprint logo](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/dc52375bdf71c1b1dcd6cdc1e1f563eb5afac04b-152x105.webp?w=220&q=95&fit=max&auto=format)
Printing Services
Emprint provides seamless support for its clients and employees
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![](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/46d9600ea1b8c7ae502335659e6d3f9bc573dfeb-1200x477.webp?w=379&q=95&fit=max&auto=format)
Healthcare
Proscan Imaging seamlessly supports patients and staff
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![](jpg/392ad34a0c78bd125507a5f1bd3159428f9c091b-3504x23364f8e.jpg?w=379&q=95&fit=max&auto=format)
![Roadpost logo](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/25c5068b5812f6210816b192d74fa0d59402e1bc-250x125.webp?w=220&q=95&fit=max&auto=format)
Telecommunications
Roadpost scales its tech support with effective helpdesk software
Read the full case study
Car Rental Agency
Flexible Autos stepped its support up a gear with helpdesk software
![](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/4a048bb471fae715bde7bf3db0eac52183042a5e-3650x1568.webp?w=330&q=95&fit=max&auto=format)
![](jpg/243ebacb11f60c2c4adc6c7dbbdfadb91ba9d08f-1763x10634f8e.jpg?w=379&q=95&fit=max&auto=format)
![NMIT logo](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/294ad221ecec15f95549767c3b2da5ae07ae2313-573x263.webp?w=220&q=95&fit=max&auto=format)
Education
NMIT supports its student community with a robust platform
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![](jpg/a1d64656bafb20a1a63db87b915780da38286974-6000x40004f8e.jpg?w=379&q=95&fit=max&auto=format)
Advertising
ASI supports multiple brands on its efficient and stable helpdesk
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![](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/75033dbfc8b6bd7f841f1c14d4d3c33fa5301d96-1920x823.webp?w=379&q=95&fit=max&auto=format)
Education
SOU wanted an On-Premise helpdesk to support its community
Read the full case study
![](jpg/eb2d284d2c9fc57d455eadbb1db4a36c9727aee0-8233x54894f8e.jpg?w=379&q=95&fit=max&auto=format)
Hospitality
Vienna House provides first-class support for its hotels with Deskpro
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![](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/d30a064f82d99f1921b1d234277e067c283efb1f-1200x483.webp?w=379&q=95&fit=max&auto=format)
![IT Guard logo](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/97440362e3839a43bd6f8073265f59f76b250b72-1050x395.webp?w=220&q=95&fit=max&auto=format)
IT Security
IT Guard unified its support capabilities with a robust helpdesk
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![](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/e4fdf42a3e53a8f778210a789ddf6c2b7fc30e14-1200x477.webp?w=379&q=95&fit=max&auto=format)
![Specialist Pharmacy logo](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/e994487c4e3e35d942cd4afa77e84fde22ff3924-1790x283.webp?w=220&q=95&fit=max&auto=format)
Healthcare
Specialist Pharmacy boosted its support with Deskpro
Read the full case study
Education
Penn took support to the next level with Deskpro
![Penn took support to the next level with Deskpro](jpg/6601e9667b5542fca606be128d5156a0eb5a59ae-1600x8008f93.jpg?w=686&q=95&fit=max&auto=format)
![](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/2367b33e3663ba8670e5fdeabb21f053bece0ea5-1453x570.webp?w=379&q=95&fit=max&auto=format)
![Medical Billing Professionals logo](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/3a4ef874501e8e3a09a4b6c5d16bf9493fce2ea4-1769x387.webp?w=220&q=95&fit=max&auto=format)
Medical Finance
MBPros handles billing for medical practices across the US
Read the full case study
![](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/f3fae36ac0b1da8b8e056bfade83a0cd4583e637-1200x482.webp?w=379&q=95&fit=max&auto=format)
Education
UPenn provides cutting-edge tech support to students with Deskpro
Read the full case study
![](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/94ff9674be656646d09f079e4fd1fd0433ac7b66-1437x600.webp?w=379&q=95&fit=max&auto=format)
Software Development
Mariner Software needed a platform to efficiently solve inquiries
Read the full case study
![](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/f9d6e20042fa24b17d18b0a2b1b39327f70b9e3b-1553x575.webp?w=379&q=95&fit=max&auto=format)
![NHS North of England Commercial Procurement Collaborative logo](png/e7a1cb580439b6b3acd02143b6fcf74736d9300c-1004x407d23a.png?w=220&q=95&fit=max&auto=format)
Healthcare
NHS NOE CPC needed a responsive helpdesk
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![](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/add112a5015fec2f6b9c958d9f627215996aab6a-2340x816.webp?w=379&q=95&fit=max&auto=format)
Software Development
Bottega52 supports clients that use its cloud software using Deskpro
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![](jpg/a846b8662c0ac0f41b8b1cca9ac29f5b5fc2cc8a-5000x33334f8e.jpg?w=379&q=95&fit=max&auto=format)
Marketing
Amplifi uses Deskpro to give a voice to its non-profit clients
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Healthcare
Laboratory Testing Inc unified its internal support with Deskpro's software
![Laboratory Testing Inc unified its internal support with Deskpro's software](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/843db268dff11d972fad12ea1a694d61a5d04e36-1200x477.webp?w=686&q=95&fit=max&auto=format)
![](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/8baba6f0a0afa9099837befc5a79000dc966b932-1288x438.webp?w=330&q=95&fit=max&auto=format)
![](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/c263632dea71b23f9aec9d0d37b335253797a3da-1920x750.webp?w=379&q=95&fit=max&auto=format)
Software Development
Typeqast supports its clients' software with ease
Read the full case study
![](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/b03f80face3a9fe5df63f08a3f7bb595717fb002-2340x750.webp?w=379&q=95&fit=max&auto=format)
IT Consultancy
BOpartner needed to organize its customer support requests
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![](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/6f4678f25fd777b13b84cc95473367afd031eb8b-1200x472.webp?w=379&q=95&fit=max&auto=format)
![Dominican University logo](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/45f9f5f06c5504102989ddbcefa9897adc09b911-5784x1193.webp?w=220&q=95&fit=max&auto=format)
Education
Dominican University boosted its resolution times with Deskpro
Read the full case study
![](jpg/bddfd3078dcf7bc00551133fb54228a883cc593e-4943x33004f8e.jpg?w=379&q=95&fit=max&auto=format)
IT Consulting
C>Ways expanded its support capabilities with Deskpro
Read the full case study
![](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/9715b967b5ab9739908eb74fd412b787e310a924-1200x477.webp?w=379&q=95&fit=max&auto=format)
Software Development
Zermelo supports educators with its scheduling software
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![](jpg/fd8dde08b3dd937e898fc90e1e919fb0206d6cf7-6000x40004f8e.jpg?w=379&q=95&fit=max&auto=format)
Recruitment & Employment Agency
Randstad streamlined recruitment processes with support software
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IT Consultancy
VAIRKKO relies on Deskpro to simplify its workflows
![VAIRKKO relies on Deskpro to simplify its workflows](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/8ee1b2bcb19199fe090299ae1d3e03d9755c16ad-5284x2229.webp?w=686&q=95&fit=max&auto=format)
![](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/ba9efcbae819838bddf00f2ce46b83c66df5dcd5-2070x817.webp?w=379&q=95&fit=max&auto=format)
![3pAll logo](png/ffb1e23f1ffa85dc88617d4b775565a7769c984e-1416x520d23a.png?w=220&q=95&fit=max&auto=format)
Fulfilment & Logistics
3pAll fulfils its customers' expectations with multi-branded support
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![](gif/4c85f82682908d96952839e50781e102c445e92a-2219x14794f8e.gif?w=379&q=95&fit=max&auto=format)
![St Wilfrid's Catholic School logo](png/b46d66017b8b3e110d33bb14571d32eef1bad968-564x706d23a.png?w=220&q=95&fit=max&auto=format)
Education
St Wilfrid's uses Deskpro to support its school community with ease
Read the full case study
![](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/06155e436d6b03d2b17c5aea78f9bc94a5ba7dda-1200x477.webp?w=379&q=95&fit=max&auto=format)
![Les Scouts logo](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/ee746c1a76a77501e192093ecda7bd2816c892db-2363x993.webp?w=220&q=95&fit=max&auto=format)
Non-Profit
Les Scouts manages its members with efficiency boosting software
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![](jpg/2bbd13e90144308472c6e49f8474b5ea4a8fed7b-4950x33004f8e.jpg?w=379&q=95&fit=max&auto=format)
IT Consultancy
Impelsys effortlessly supports multiple brands from one helpdesk
Read the full case study
![](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/05c1015a561182fb2facc42ab81844659fefc2f4-2192x880.webp?w=379&q=95&fit=max&auto=format)
Travel & Tourism
Frosch boosted customer care with efficient software
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![](jpg/95ba6e4fd2a8dd7f17b555a595e5b32b5f544f89-4200x28004f8e.jpg?w=379&q=95&fit=max&auto=format)
![IMECE Destek logo](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/feedf55dc2a7b1c16a32aa11196ad1d1f3de76c8-590x590.webp?w=220&q=95&fit=max&auto=format)
Medical Insurance
IMECE Destek scaled its support with helpdesk software
Read the full case study
Technology
Airbus chose a helpdesk that's out of this world
![Airbus chose a helpdesk that's out of this world](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/5af3ee90aaa4c40eb85abc061cf28ec533957796-1200x800.webp?w=686&q=95&fit=max&auto=format)
![](jpg/31a9b158c56731d31a7a733cb42f6e1f90229042-6720x44804f8e.jpg?w=379&q=95&fit=max&auto=format)
![OptiCom logo](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/f8f98ee2b881c165d99867317785807b8d8ccef9-408x160.webp?w=220&q=95&fit=max&auto=format)
Network Security
Opticom chose On-Premise software that instantly boosts support
Read the full case study
![](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/f6a577323238291adb561f348862d6d7b4af5e6f-1024x522.webp?w=379&q=95&fit=max&auto=format)
Healthcare
NOMS Healthcare support physician's across Ohio with ease
Read the full case study
![](jpg/9822db450bb154a3faa5d6df08df8ad1ba47dde0-7952x53044f8e.jpg?w=379&q=95&fit=max&auto=format)
Non-Profit
How Aurora MHR provide exception internal support with Deskpro
Read the full case study
![](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/0271efcee02b10f03385816db7ff592af5f7ece3-1462x600.webp?w=379&q=95&fit=max&auto=format)
Human Resources
Launchpad improved its recruitment processes with Deskpro
Read the full case study
![](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/a97ae182e0b6e45d3e992868cfe46fc765b38684-1200x477.webp?w=379&q=95&fit=max&auto=format)
![Creative Networks logo](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/0ad17b8d1bf369fce9b1abb6d24d4770f7b3edfd-260x66.webp?w=220&q=95&fit=max&auto=format)
Technology
Creative Networks wanted an alternative On-Premise helpdesk
Read the full case study
![](jpg/6cbb415345bed5058afccecae2cbbf5ef403a4b1-5607x37384f8e.jpg?w=379&q=95&fit=max&auto=format)
Human Resources Services
Aon Norway wanted a more productive customer service system
Read the full case study
Government Agency
Federal Public Defender Office boosted its support with Deskpro
![Federal Public Defender Office boosted its support with Deskpro](jpg/aa836d0f857199862593865e51b33e58ffa0acb8-5760x32408f93.jpg?w=686&q=95&fit=max&auto=format)
![](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/9f68acefbf10472bb3f05a0aff0795c344d27677-2085x2085.webp?w=330&q=95&fit=max&auto=format)