Education Helpdesk Software
Smarter support for tomorrow's scholars
Support your students, staff, faculty, and alumni with an intuitive helpdesk for education.
And with a 25% discount for education teams, you can provide superior support for less.
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![Texas A&M University](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/abfd14e21ecfe76973c943c17aadf837a5d465b4-1246x1024.webp?w=92&q=95&fit=max&auto=format)
![Brown University](png/df5b6622111b7f9c5ca41e1044580b6d13976cd6-3006x150033af.png?w=92&q=95&fit=max&auto=format)
![Alberta University of the Arts](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/1bf59a024f653777efd27fb64f86398849b4218f-614x406.webp?w=92&q=95&fit=max&auto=format)
![Dominican University](png/b30861d3a89c6d250821ff3d4531ef68c7d07fb0-250x5233af.png?w=92&q=95&fit=max&auto=format)
![Florida Atlantic University](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/20b294821137235aebd19f795a4843d032b0811e-764x327.webp?w=92&q=95&fit=max&auto=format)
![Macquarie University](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/642839c3a2c8f90127e0ad81c4ad2b93c3f18bd2-800x240.webp?w=92&q=95&fit=max&auto=format)
![NMIT](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/d5e86fdc320066ae8265f8bd5acbee25183b427c-500x279.webp?w=92&q=95&fit=max&auto=format)
![Aiglon College](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/7cb78774b30b07b85a96ccccc4d2d1784bf0e1bb-400x146.webp?w=92&q=95&fit=max&auto=format)
Helpdesk software designed with education in mind
Today's schools, colleges, and universities are faced with a unique set of challenges. Ensuring departments remain efficient, effective, and within budget, while handling complex support issues is no easy task - until now.
Our helpdesk software for education unites support requests into a single, intuitive interface - regardless of whether it's over email, phone, live chat, or social media. With Deskpro, you can effortlessly create the ultimate helpdesk for staff and students alike.
- SSO & Authentication
- On-Premise or Cloud Deployment
- Agent Productivity Tools
- 24/7 Help Center and Knowledgebase
- Bank-level security practices
- Live Chat and Social Support
- Ticket Deflection
25% Discount for Educational Institutes
Discover why the world's leading educational institutions rely on Deskpro
Deskpro worked with us on the extra support contract and went to great lengths to make us comfortable during the sales process, and that makes a huge difference to our confidence using the product across the whole University.John Spadaro Deputy Chief Information Officer![]()
We found that a lot of students actually enjoy helping themselves, when it comes to support. They are the ones in control. But if they need extra help, we are always there.Olly Barrett Marketing Systems Co-ordinator![]()
Customer support were instrumental in our successful deployment. I couldn’t have appreciated it more. The responsiveness of the Deskpro team was absolutely phenomenal and the level of customer service is exemplary.Kimberly Byrd Director of Academic and Computing Support![]()
Knowledge is power
Providing personalized support that's efficient and scalable means striking a balance between a great support experience for students and meeting ambitious departmental targets. But, with Deskpro it's easy.
Our customizable self-service Help Center and Knowledgebase means your students and staff get better service and your agents become more productive. Deskpro includes a sophisticated content authoring and publishing suite, so you can effortlessly create and manage a self-service Help Center that lets your students, staff, and faculty help themselves.
MULTI-BRAND
Dozens of faculties, one simple helpdesk
Processing large volumes of diverse support issues across many different departments creates complex challenges. You need to manage the varying needs of students, staff, faculty members and alumni - all at once.
With Deskpro, providing outstanding support to your entire institution is child's play. Our software makes it possible to create and customize multi-branded Help Centers, allowing you to offer dynamic support to everyone in your organization - all from a single helpdesk solution.
Live Chat
Respond and resolve in real-time
Catering to the needs of today's students requires hard work. Digital natives expect their interaction with any organization to be quick and easy. Without a modern and efficient support service, potential and existing students can easily feel let down.
Deskpro's Live Chat feature gives you the ability to enter into real-time conversations - enabling you to resolve student's issues in a friendly and timely fashion.
HOST DESKPRO YOUR WAY
Your Cloud or On-Premise helpdesk
Sometimes you need full control over your helpdesk software and all of your student and staff data. That's why we leave the choice between On-Premise or Cloud solution down to you. If you have specific needs over hardware, data, and processes, Deskpro On-Premise gives you the freedom to set things up exactly how you like.
Cloud
Deploy your helpdesk from one of our primary Cloud data centers in the US, EU, or UK.
Enterprise customers choose where to store their data between the 31 AWS regions.
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On-Premise
Host your data locally with On-Premise and have the option to export your entire database.
Deploying your self-hosted helpdesk on your own server infrastructure gives you complete control.
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Helpdesk security 101
Security is a top priority for almost any organization, but even more so when you're responsible for handling mountains of sensitive student data. This means investing in software that is as secure as it is functional.
Deskpro scores nothing but straight As when it comes to security. Our Cloud servers operate with bank-level security technology and can be hosted in the US, UK, or EU (+ 31 other options available on the Enterprise plan). If your requirements or preferences ever change, Deskpro allows you to switch between deployment options easily.
- 99.9% uptime guarantee
- Automated deployment and server maintenance
- Define your password policy
- Regular security audits
- Secure and compliant