Government

Build a community with extraordinary support

Deskpro makes it easier to provide dynamic digital services for the public.

Serve your community with powerful helpdesk software that enables seamless communication.

Free Trial Book a Demo

Global government bodies support communities with Deskpro

Federal Public Defender Office Southern District of Ohio

South Carolina Department of Juvenile Justice

Deskpro makes it easier to track everything, and open ticket emails aren't getting lost like they were in the past.
Brad Craley Senior Systems Admin

Helpdesk features

Manage your community with helpful features

Your organization has an extraordinary amount of responsibility, and you need a powerful helpdesk to keep up while being flexible enough to fulfill your specific needs.

Multi-Channel

Every channel of communication is stored in one place; your Deskpro helpdesk.

Help Center

Host all your knowledgebase articles and content on your customizable Help Center.

Knowledgebase

Offer constituents 24/7 access to a library of relevant resources in one place.

Multi-Brand

Create individual branded Help Centers for your organization's departments or subsidiaries.

Ticket Triggers

Automated triggers direct tickets to be handled by the relevant agents or departments.

Self-Service

Reduce demand on your agents with 24/7 access to your Help Center content.

Downloads

Store essential downloadable resources in one place for the public to easily access.

Permissions

You control access to your Help Center with agent and usergroup permissions.

Automations

Implement intelligent automation tools to streamline workflows in your helpdesk.

Snippets

Create a library of custom canned responses to increase agent efficiency.

Macros

Fast track agent tasks by automating complex actions and replies.

Follow Ups

Pre-arrange replies to run at or after a set amount of time has elapsed.

Resolve Issues With Ease

Never lose track of community tickets

Our full-featured software simplifies communication with constituents by creating efficient and effective solutions for routing and automating everyday processes.

Security

Secure service that covers every base

Whichever of Deskpro's deployment options you choose, Cloud or On-Premise, your organizational and constituent data will be protected and processed with bank-level security.

Defend your helpdesk and agents with Deskpro's smart security software that filters out spam or tickets from potentially abusive individuals, and protect all the information sent into your organization.

Read our Security policy

Deskpro's security compliance certifications and regulations

Keep your community safe and secure with Deskpro

Try for free

Scale

Helpdesk software that scales

Whether your governing body resides over an entire nation or a city council, your operations are wide-scale. And you need a helpdesk that can accommodate that.

Deskpro lets you scale one instance of your Help Center across multiple front doors, so you can organize content and report across your organization from one intuitive helpdesk.

Deskpro's wide range of features helps you provide support across your service, no matter the size of your organization.

Explore all of Deskpro's features

Case study

NHS NOE CPC needed a responsive helpdesk

How the team improved operations to provide exceptional procurement support with Deskpro.

Read the full case study

Dedicated Help Center

Create variations of your support center

Let your community know they're in the right place when they land at your Help Center. And make it as easy as possible to find the right information.

Customize dedicated Help Centers throughout the branches of your organization to make them distinct and uniquely equipped for your various departments.

Explore multi-branding

Agent Assignment

Assign your agents to departments based on their specialized knowledge, role, or access level.

Branding

Help Centers can be customized in line with the branding of your departments with logos, colors, and more.

Knowledgebase

Create specialized published content across each of your front doors on separate knowledgebase platforms.

Easy navigation

Use separate end-user interfaces or user permissions to dictate who can view and navigate the Help Center platform.

Help Center

Create a powerful self-service platform

Host essential information on your Help Center and provide a 24/7 hub of knowledge and create fewer helpdesk tickets.

Dynamic Forms

Ensure tickets reach the correct department with custom form fields that filter incoming tickets.

Downloads

Constituents can access downloadable files through the Help Center and agents can quick reply with links to articles.

Permissions

Control who can see areas of your Help Center by assigning permissions to specific groups internally and externally.

Knowledgebase

Publish content to help your community

Create your own published content within your Help Centers to optimize your support.

Control which articles appear across your various departmental knowledgebases to create a specialized hub of knowledge for each branch of your organization.

Quick Links

Agents can reply to tickets with the pre-written articles that explain how to resolve an issue to help constituents find specific content and speed up ticket resolution for agents.

Ticket Deflection

Pre-written knowledgebase articles and guides will automatically be suggested to constituents when a ticket query matches published content.

We're always here to help you and your team

When you buy Deskpro you're getting more than just software. We're here to support you every step of the way, from regular software updates to support, training and advice.

Meet our team