Inbound Call Center Software

Elevate your call center operations with Deskpro's powerful Inbound Call Center Software

Allow your organization to effectively manage high volume of phone calls from your customers directly from your helpdesk.


Have exceptional conversations with your customers

With Deskpro, the inbound call center software is included as part of the Deskpro helpdesk software. So your organization can provide multi-channel support across phone, email and live chat all from one place.

Help your customer support teams to provide flawless support across multiple channels with key features for an inbound call center solution.

Auto-attendant & IVR
Streamline your call routing with auto-attendant technology, including music and greetings.
Inbound Caller ID & History
Incoming calls display customer details. Providing agents with vital information from the CRM.
Call Queues
Ensure that your agents are at maximum capacity. Automatically manage and distribute calls in a call queue.
For out of hours support, you can allow customers to leave a voicemail that automatically creates a ticket.
In-depth Reporting
In-depth reporting analytics and insight for all inbound and outbound phone calls. See who are your top performers.
Incoming calls can be forwarded to your desk phone, mobile, or even SIP for maximum availability.

Collaborate as a team to solve issues over the phone with all the call center software features you need

The contact center software that comes fully embedded in Deskpro allows multiple agents to team up and solve issues faster. The integrated IVR and call routing provides workforce management and automatic call distribution to make sure that issues are answered by the best customer service agents for the job.


Answered calls automatically create tickets. Call center agents can write notes during the call and follow-up afterward.

Skills-based call routing can also help when agents have a high call volume and the call center platform provides tools to improve efficiency with call center metrics available to admins.

Smarter inbound call center software & phone system

Having a call center system to receive calls is one thing, but having one that is fully integrated within flexible helpdesk software takes your support team to another level. Give your customer service team the context of full CRM history as calls come in, alongside taking notes on the call, warm and cold transfers as well as access to internal knowledgebase to help agents answer any question over the phone. Plus, with real-time and historical metrics, you can track the performance of agents and teams with ease and improve the overall call flow for better customer relationship management.

Set up in minutes

Simplify your phone support and nurture meaningful relationships with your customers using Deskpro inbound call center software. Set up takes just 3 minutes to get your team up and running. All your agents need is a headset and they are good to start resolving issues today.

International numbers

With one-click, you can purchase international phone numbers from across the globe to provide your customers with local numbers they can call.

Only Pay for Calls

All of the agents on your helpdesk can have access to the inbound call center software for no extra fee. All you pay for are the call costs.

Smart Call Routing

You can set up multiple IVR and call routes to navigate your customers through to the correct departments. With different options for call distribution management as well as personalized greetings and hold music.

Voice was pretty simple to get set up, the support articles were really easy to follow, telling us exactly what we needed to do.
Brandon Skinner Helpdesk Manager


Provide global phone support with an omnichannel contact center

Provide phone support for your customers in different time-zones and languages from one central helpdesk.


Provide support to different brands, products or services with unique help centers and numbers you can manage from one helpdesk.


Utilize international numbers and create call IVRs in multiple languages. Make your customers feel at home.

Department & Teams

Group agents together into multiple teams - within, or even across, different departments to tackle specific calls.

Deskpro’s Admin interface is so powerful, especially with the different options for ticket triggers, it's a huge advantage for us. We spent four months, combing through all the various ticketing systems, and Deskpro kept coming out on top.
Chris Evans VP of IT Operations

Frequently Asked Questions