Scratchpad
Scratchpad is a convenient note-taking application built into Deskpro's interface, it provides a simple way for Agents to make private notes that are automatically saved and stored in the helpdesk.
Scratchpad is a Deskpro Lab App, these are apps that we create inside of the Deskpro Product to provide useful in-built features and boost Deskpro's functionality.
With the Scratchpad app:
- Make quick and convenient private notes in the Agent interface.
- Clear the contents of the notepad with the click of a button
- Notes you make auto-save as you type so you can quickly make a note and exit the app
- Use useful keyboard shortcuts like ctrl + z to undo what you just wrote
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Database Authentication
Use your own intranet database or existing web service as a source of credentials to log in to Deskpro.
![](https://cdn.sanity.io/images/9osnfiwo/astro-rewrite/c25faa091aea7652db45dc251e6294e41e125d6e-700x778.webp?w=56&q=95&fit=max&auto=format)
Shopify
Simplify your sales and support with Deskpro's Shopify integration; one platform to create, manage and run your ecommerce business.
Bitbucket
Bitbucket is Jira's native Git tool that helps dev teams communicate and collaborate to ship code efficiently.
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ClickUp
ClickUp is a cloud-based collaboration and project management tool suitable for businesses of all sizes and industries.