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LDAP

Use existing credentials for helpdesk login with the LDAP helpdesk integration for Deskpro. Enable LDAP authentication for users, agents or both.

With our LDAP authentication helpdesk integration, unified login management becomes effortless. You don't have to pay any extra to use LDAP with Deskpro.

Deskpro lets you configure helpdesk authentication the way you want it. LDAP can be the sole source of login credentials, or you can offer it alongside standard Deskpro accounts, or any of 20 other supported authentication sources.

Once you've connected your helpdesk to your LDAP source, you can enable Auto Sync, so your helpdesk accounts are updated to reflect changes in the LDAP data. If required, you can also sync records manually across from your LDAP source.

Database Authentication

Use your own intranet database or existing web service as a source of credentials to log in to Deskpro.

Scratchpad

Write private notes, which are saved directly to the interface, and accessible anytime with Deskpro's Scratchpad app.

Shopify

Simplify your sales and support with Deskpro's Shopify integration; one platform to create, manage and run your ecommerce business.

Bitbucket

Bitbucket is Jira's native Git tool that helps dev teams communicate and collaborate to ship code efficiently.