PagerDuty

PagerDuty is an advanced incident management tool designed to efficiently track events that impact customers.

With Deskpro's PagerDuty integration, your agents can track events that impact your customers directly from your helpdesk. With features including:

Incident Creation: Seamlessly create a PagerDuty incident upon receiving customer complaints without switching between applications, ensuring a swift response to problems.
View Incidents: Obtain crucial insights about ongoing incidents, enabling easier customer updates about their progress.
Edit Incidents: Keep your incidents updated with real-time information, providing your engineers with the latest details to aid their resolution efforts.
Create Comments: Interact with your engineers who use PagerDuty with comments, facilitating mutual updates without leaving the Deskpro interface.

Use your own intranet database or existing web service as a source of credentials to log in to Deskpro.

Write private notes, which are saved directly to the interface, and accessible anytime with Deskpro's Scratchpad app.

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