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SAML

Use your existing SAML account record credentials for login with the SAML helpdesk integration for Deskpro.

You don't have to pay any extra to use SAML with Deskpro and you can configure helpdesk authentication the way you want it. SAML can be the sole source of login credentials, or you can offer it alongside standard Deskpro accounts, or any of 20 other supported authentication sources.

Once you've connected your helpdesk to your SAML source, you can enable Auto Sync, so your helpdesk accounts are updated to reflect changes in the SAML data. If required, you can also sync records manually across from your SAML source.

Database Authentication

Use your own intranet database or existing web service as a source of credentials to log in to Deskpro.

Scratchpad

Write private notes, which are saved directly to the interface, and accessible anytime with Deskpro's Scratchpad app.

Shopify

Simplify your sales and support with Deskpro's Shopify integration; one platform to create, manage and run your ecommerce business.

Bitbucket

Bitbucket is Jira's native Git tool that helps dev teams communicate and collaborate to ship code efficiently.