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Facebook Support Software
Twitter Support Software
Extend your customer support by connecting our Twitter integration. Provide un-tweetable support; tweet users, and solve tickets directly from the helpdesk.
Twitter Support Team
Tweets mentioning your brand are converted into tickets in the helpdesk. Making it easy to monitor queries and letting you join in on the conversation.
Reply to tweets publically or privately via DM without leaving the helpdesk interface.
Direct to twitter
Agents' responses are posted directly from your brand's Twitter handle giving customers a clear and official response to their query.
Make social media support as seamless as possible, with full Twitter capability from your centralized helpdesk platform.
Direct Messaging
Monitoring private DMs and replying to customers' queries has never been easier.
Deskpro centralizes your social media customer service. A tweet or direct message automatically creates a new ticket in the helpdesk.
Private Conversations
Tweet a customer publically, or respond with a private Twitter message, toggling between them with the click of a button.
Consistent branded support
Send private DMs directly to your customers' Twitter inboxes to give them seamless support.
Agents respond to queries as your brand provides a consistent voice from your organization.
Facebook Support Software
Instagram Ticketing System
WhatsApp Ticketing Software