Twitter Support Software

Resolve tickets via Twitter Integration

Extend your customer support by connecting our Twitter integration. Provide un-tweetable support; tweet users, and solve tickets directly from the helpdesk.

Interact with customers
Use Twitter directly from the helpdesk to engage with customers on their favorite social platforms.
Monitor your Twitter account
Monitor your brand's mentions and tweets without having to leave the helpdesk
Twitter Ticketing Software
Tweets and DMs are converted to tickets in the helpdesk for simple centralized support.
Real-time updates
Deskpro lets you converse with users and monitor your Twitter updates in real-time.

Twitter Support Team

Tweet with customers about your brand

Tweets mentioning your brand are converted into tickets in the helpdesk. Making it easy to monitor queries and letting you join in on the conversation.

Reply to tweets publically or privately via DM without leaving the helpdesk interface.

Direct to twitter

Give your brand a public platform

Agents' responses are posted directly from your brand's Twitter handle giving customers a clear and official response to their query.

Make social media support as seamless as possible, with full Twitter capability from your centralized helpdesk platform.

Direct Messaging

Respond to DMs via the helpdesk with ease

Monitoring private DMs and replying to customers' queries has never been easier.

Deskpro centralizes your social media customer service. A tweet or direct message automatically creates a new ticket in the helpdesk.

Private Conversations

Reply to customer tweets and DMs

Tweet a customer publically, or respond with a private Twitter message, toggling between them with the click of a button.

Consistent branded support

Provide a unified voice across your support

Send private DMs directly to your customers' Twitter inboxes to give them seamless support.

Agents respond to queries as your brand provides a consistent voice from your organization.